CHAPTER ONE: Learning in an Online Environment
I feel that a pre-requisite before taking ANY online class, would be to read this chapter. After reading it myself, I feel that I now understand the "flow" that many of my professors use to facilitate a positive learning environment for their offered courses. Online learners would truly benefit from learning about the different "phases of engagement" and why completing each one in a certain order is important to creating a successful online learning environment.
The chapter simply lays out "rules", or guidelines, about how to make online learning engaging. When doing a bit of searching to see what else was out there as far as rules for creating engaging online learning communities, I came across this
website. It is a fellow blogger's list of what they feel are the 10 most important factors. This website goes hand-in-hand with what Conrad and Donaldson explain within chapter one.
My favorite part of the chapter was the comparison between the "Passive Knowledge-Absorbers" and the "Active Knowledge-Generators". These two labels sum up the entire focus of the chapter.

PKA's (Passive Knowledge-Absorbers) are those who rely on the instructor of the course to spew out information to them. Expecting this type of facilitation from the instructor could be expected from a "lecture-based" online course, however this is not the path that many online courses are taking. Instead, online learners are expected to be AKG's (Active Knowledge-Generators). By being an AKG, something called "power-sharing" is able to happen. Power is shifted from being solely in the hands of the instructor, to being spread amongst the learners within the course. "When an online facilitator invites learners to be a part of the process, more often than note, learners rise to the occasion." (pg. 6)
All in all, chapter one was a great way to open up the "how-to" of teaching and learning online. The chapter offers information and guidelines for both instructors/facilitators as well as students/learners.